
Welcome to the Retail Website!
Staff Work Flows
Encompass FSB Resource Center:
Overall Encompass Tidbits
How to - Helpful training and all Staff Tidbits
How to - Add Business Contacts into Encompass
How to - Service Provider Listing
How to - Setting up Bonafide Discount Points
How to - Steps to Send out Print Forms
Loan Officer/ LOA Procedures
Pre-qualification:
How to - View how a Borrower Completes an App in Consumer Connect
How to - Import a FNMA 3.4 Pre-qual app and Deny
How to - Prequal an App from Consumer Connect
Disclosing:
How to - Disclose a Pre-Qualified app
How to - Setting up Bonafide Discount Points
How to - Set up the Home-Buyer Counseling Disclosures
How to - Utilize Ice Fees when Disclosing
How to - See when a Borrower E-signs their Initial Disclosure Package
Non-central Branches Submitting Files to Processing:
coming soon
Central Branches Submitting Files to Processing:
How to - Move a File to Processing after Disclosures are E-signed
How to - See Helpful Video Trainings
How to - Consumer Connection Setup Guide
How to - Consumer Connect Tidbits
How to - Training - Loan Officers
How to - Disclosing within Encompass
How to - See how a Borrower(s) Start a Consumer Connect Application
How to - Prequal and Denial Procedures
How to - Export from MBOT into Encompass
How to - Extend a Lock within Encompass
How to - Steps for Obtaining e-Consent
How to - Obtain a Link for Borrower to E-sign Initial Disclosures
How to - Wet-Sign Disclosure Process
How to - Locking Loans with ICE PPE
How to - MI Rate Quote Comparison
How to - Service Provider Listing
How to - Setup FHLB and Freddie Grants within Encompass
Processing Procedures
How to - Helpful Video Trainings
How to - Training - Processing
How to - Understanding the Folder Manager & File Manager
Initial Submission Procedures:
How to - Order an Appraisal within Encompass
How to - Ordering FHA Case Numbers and CAIVRS
How to -Training - Processing USDA Household Income and Certs
Resubmission Procedures:
How to - Redisclosure Fee Level Process
ICD Creation:
How to - No APR by Itemization Lines
Underwriting Procedures
How to - Helpful Video Trainings
More Coming Soon
ICD and Closer Procedures
How to - Helpful Video Trainings
How to - Training - Closing - Ordering Docs
How to - Mortgage Trustees For Closing
How to - No APR by Itemization Lines
Post-Closing Procedures
How to - Helpful Video Trainings
More Coming Soon
Information on Credit Reporting
How to - Understanding Credit - Announcement
How to - Partners Credit Trainings
Important Emails
Computer /Scanner / Office 365 / Phone Issues
ITHelpDesk@flanaganstatebank.com
MBOT / Doc Magic / Simple Nexus / Other Vendor Issues
Lock Desk/Secondary Questions
lockdesk@flanaganstatebank.com
Compliance Condition Questions
complianceconditions@flanaganstatebank.com
Underwriting Questions
underwriting@flanaganstatebank.com
Closing Department
closings@flanaganstatebank.com
Denials
Rush requests
rushclose@flanaganstatebank.com
Wet-signed Disclosures & Product Changes
disclosures@flanaganstatebank.com
FHLB Grant and IBTS Ordering
mtgsupportcenter@flanaganstatebank.com
Helpful Loan Officer URLA Setup Q&A
Assets
coming soon
Income and Employment
coming soon
Property
coming soon